over billing by R14000.00

I have a contract with MTN for a wireless device, with average bill of /-R300.00 a month. To my surprise on the 7/02/2016 I noticed that R7,997.00 was debited from my bank account by MTN! <br> On 8/02/2016 I brought this to Taefeeq's attention (the assistant manager of the Century City MTN). I was appalled by the negative attitude and lack of concern or care. <br> I mentioned to him that I needed a copy of the original contract that I signed 20mth previous to prove that I requested this account to be capped at 2GB to prevent this very thing from happening. <br> I also mentioned it was impossible that I used so much data as I hardly very use the MTN device as it's too slow. <br> I requested an itemised bill for the data charged. When I questioned this billing of + /- 10000 lines with Taefeeq I once again received negative attitude. When I asked again about my contract his response was we are looking for it. 10 days have passed. <br> I escalated my concern with several other MTN employees:<br> Adri Algera<br> Thandeka Chabane<br> Lizle Alvis<br> Mpho Junitha Papole<br> Eddie Moyce<br> Creston Goodman<br> Jay Govender<br> Shishaan <br> I am still waiting for a copy of my contact and nothing has been sorted. 2.03.2016<br>