PP
Phillip P
1 reviews | Active since May 2015
04 May 2015, 10:36
Over billing and hangs up calls when following up
I have been over billed for unknown reasons and when I try to contact them the just hang up I hold on for 10min they hang up!!! This has probably been ongoing for an hour!!! Really really disappointed in the service that a \top brand"is giving customers that pay so much for such poor service"""
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 12:54Hello Duple_p,
Thank you for bringing this to our attention, we look forward to improving our service to you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kindly be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalized but this does not mean your account is in arrears. Please note your current balance is R2,298.15 which is due end of May 2015.
Regards,
Felicity.
REQ:***
Thank you for bringing this to our attention, we look forward to improving our service to you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kindly be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalized but this does not mean your account is in arrears. Please note your current balance is R2,298.15 which is due end of May 2015.
Regards,
Felicity.
REQ:***
MTN South Africa's reply18 May 2015, 12:54
Official
Hello Duple_p,
Thank you for bringing this to our attention, we look forward to improving our service to you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kindly be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalized but this does not mean your account is in arrears. Please note your current balance is R2,298.15 which is due end of May 2015.
Regards,
Felicity.
REQ:***
Thank you for bringing this to our attention, we look forward to improving our service to you.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Kindly be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalized but this does not mean your account is in arrears. Please note your current balance is R2,298.15 which is due end of May 2015.
Regards,
Felicity.
REQ:***