over billing

<p>Good day</p> <p> </p> <p>I received bad service: my cellphone bill for the month of February was R3665.99 and for the month of April is R11 444.45, ofwhich for the previous months from last year has ever been more than R1000.00.</p> <p> </p> <p>I went to MTN shop in Menlyn and I did not receive satisfactory assistance,I was told that I have subscribed to RATE AND DATE which I have never subscribed to.</p> <p> </p> <p>When I called the so called 'RATE AND DATE' they assured me that I was not in their database.</p> <p>I am disgusted with the service rendered to me by my sevice provider (MTN) to have money taken from my bank account with no reasonable explanation whatsoever, moving from R1000 to R11 444.45 is total ******* .</p> <p>I am puzzled that MTN can offer such terrible service to clients... really this is a connundrum!!!</p> <p>I expect a proper investigation and immediate refund thereof. </p> <p> Whilst at it teach their consultants some customer service, both facially and over the phone. MTN must invest is good customer service.</p>