CR
Chantell R
1 reviews | Active since Apr 2014
18 Apr 2016, 12:10
Over billing
I took out 2 new top up contracts with MTN in Brooklyn, when i got my first bill, I was over charged on my first account which I then asked the consultant to query. He did log a query with ***. Every week I called and asked if the query was resolved and he said no. MTN does not even respond to the people working for them! After waiting so long my next bill is on the way and MTN is going to over charge me again, because they have not even fixed it in the first account. I then called the consultant again and he logged another query ***.<br> I will not pay for a fault that I didn't make. I really hope someone does something about this!!!!
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MTN South Africa's replyOfficial
19 Apr 2016, 14:57Hello Chantellvv,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the first reference number was logged yesterday the 18 April 2016 and our Billing has been communicating with the consultant who logged the query as they need more details on the query. The second reference has digits missing and we were unable to access it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the first reference number was logged yesterday the 18 April 2016 and our Billing has been communicating with the consultant who logged the query as they need more details on the query. The second reference has digits missing and we were unable to access it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply19 Apr 2016, 14:57
Official
Hello Chantellvv,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the first reference number was logged yesterday the 18 April 2016 and our Billing has been communicating with the consultant who logged the query as they need more details on the query. The second reference has digits missing and we were unable to access it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the first reference number was logged yesterday the 18 April 2016 and our Billing has been communicating with the consultant who logged the query as they need more details on the query. The second reference has digits missing and we were unable to access it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,