NP
Nick P
1 reviews | Active since Jan 2015
19 Mar 2016, 00:37
Over billing
Hi,<br> <br> I posted this complaint a few months ago and MTN agreed to refund the over billing but to date I have not received the credit, can you please assist?<br> <br> Regards,<br> <br> Nick.
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 17:28Hello Nick Pretorius,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Feedback has been sent to you via the customer care email function, the report has been sent to you to show that the credit has been passed to the account in October 2015. The credit has been used against the account balance.
Usage limit has been set up on both lines.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Feedback has been sent to you via the customer care email function, the report has been sent to you to show that the credit has been passed to the account in October 2015. The credit has been used against the account balance.
Usage limit has been set up on both lines.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply23 Mar 2016, 17:28
Official
Hello Nick Pretorius,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Feedback has been sent to you via the customer care email function, the report has been sent to you to show that the credit has been passed to the account in October 2015. The credit has been used against the account balance.
Usage limit has been set up on both lines.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Feedback has been sent to you via the customer care email function, the report has been sent to you to show that the credit has been passed to the account in October 2015. The credit has been used against the account balance.
Usage limit has been set up on both lines.
Kind Regards,
Alice van der Merwe
***
Best regards,