NP
Nick P
1 reviews | Active since Jan 2015
27 Jan 2016, 11:31
Over billing
I was over billed for a few months in 2015, after questioning the error it was confirmed by HO that I was owed a credit. When I followed up at Clearwater branch I was told that my file was closed and they could no longer assist me, after agreeing that I was owed a credit. The over billing occurred on 2 separate contracts I have with them.
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MTN South Africa's replyOfficial
04 Aug 2016, 10:25Good Day Nick,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and making empty promises is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner. If this was not resolved please contact our Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2016, 10:25
Official
Good Day Nick,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and making empty promises is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner. If this was not resolved please contact our Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,