1 reviews | Active since Sept 2012
Over billing
I took out a data and tablet contract with a value of R519. MTN has been charging me R785.83 since the inception of the contract. I have logged this with MTN two weeks ago (reference number 1- ********** 5116) and yet they have yet again invoiced me with the same amount, and I haven't received any money back from them. I have phoned both the store where I took out the contract and the customer care line numerous times to no avail. Their "system" was functioning only once during this entire exercise. So yet again, I am forced to take to social media platforms and platforms such as HelloPeter in the small hope that it will get some form of service from MTN. This is a clear breach of contract from their side, and blatant theft, and it would appear that it just does not bother MTN at all.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalate the request to the billing department to allocate the discount for the 2Gb Package for line ***.
We are waiting on feedback, once added for the credit to be passed against the account for the 3 months incorrect billing.
We will give you feedback tomorrow by end of business day.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalate the request to the billing department to allocate the discount for the 2Gb Package for line ***.
We are waiting on feedback, once added for the credit to be passed against the account for the 3 months incorrect billing.
We will give you feedback tomorrow by end of business day.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalate the request to the billing department to allocate the discount for the 2Gb Package for line ***.
We are waiting on feedback, once added for the credit to be passed against the account for the 3 months incorrect billing.
We will give you feedback tomorrow by end of business day.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalate the request to the billing department to allocate the discount for the 2Gb Package for line ***.
We are waiting on feedback, once added for the credit to be passed against the account for the 3 months incorrect billing.
We will give you feedback tomorrow by end of business day.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalate the request to the billing department to allocate the discount for the 2Gb Package for line ***.
We are waiting on feedback, once added for the credit to be passed against the account for the 3 months incorrect billing.
We will give you feedback tomorrow by end of business day.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalate the request to the billing department to allocate the discount for the 2Gb Package for line ***.
We are waiting on feedback, once added for the credit to be passed against the account for the 3 months incorrect billing.
We will give you feedback tomorrow by end of business day.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,