NM
Norma M
1 reviews | Active since Apr 2015
29 Sept 2015, 11:12
Over billing
I have escalated from a bill of 1100 to 2500 in the last year and MTN can not tell me why.
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Replies (1)
MTN South Africa's replyOfficial
29 Sept 2015, 14:50Hello Norma Ruth,
We are sorry for any inconvenience caused.
We've perused yoru account and see that you have content subscriptions on the number ending with 4936. The number was subscribed to the services of Flirt Net & Air G.
Both these subscriptions has now been cancelled and there will be no further charges added to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We've perused yoru account and see that you have content subscriptions on the number ending with 4936. The number was subscribed to the services of Flirt Net & Air G.
Both these subscriptions has now been cancelled and there will be no further charges added to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 Sept 2015, 14:50
Official
Hello Norma Ruth,
We are sorry for any inconvenience caused.
We've perused yoru account and see that you have content subscriptions on the number ending with 4936. The number was subscribed to the services of Flirt Net & Air G.
Both these subscriptions has now been cancelled and there will be no further charges added to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We've perused yoru account and see that you have content subscriptions on the number ending with 4936. The number was subscribed to the services of Flirt Net & Air G.
Both these subscriptions has now been cancelled and there will be no further charges added to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,