1 reviews | Active since Jul 2015
over billing
On the 24 of December 2014 I went to mtn for an upgrade the terms of my upgrade was R456 over a period of 24 months. After the first month my bill was 750 rands. I phoned in to customer care and they told me the consultant was supposed to ask me if he should set a limited, which the consultant did not. I then requested that the customer care agent set my limit, i was told everything was set, I would be billed as agreed. Next month I'm billed 820 rands! This time i go directly to the store. I'm then told again my limit was not set. I ask them to please set it and they assure me it's set. Month after that I'm billed 1020rands and it's been so for the past five months! !!!! Every time I phone or go in I'm told the same old story and then the consultants want to get more upset then what you are. I don't understand why I'm being billed so much. Once the data given to me is up I purchase my own airtime I don't use not 1bite more than what I'm given from mtn so why are you billing me so much? You guys are really messing up my debit orders. I cannot wait for this contract to end. I will never do business with mtn again!
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed by the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed by the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
