OVER BILLING

Since upgrading my phone to Samsung A5 earlier in this year, a sms 300 bundle has been uploaded to my account each month. Since my package includes a 500 sms bundle there was no reason for me to add an extra 300 sms bundle. Despite NUMEROUS calls to MTN explaining that I never requested that an extra bundle be loaded and could they please remove it and credit my account with the amount since it was loaded, nothing has been forthcoming. My requests had been logged by Customer Service Agents as the current agent that I had been speaking to, could give me time and dates when I had previously requested this be done. Trying to get through to the Service Centre is also a lost cause. After waiting in a queue for up to 10mins, you just get cut off. The service levels of MTN are unacceptable. Having a debit order in place enables whoever to basically just do whatever on your account and then leaves it up to you to sort it out. Which obviously can't be done because you can't get through to an Agent. Saying I'm upset is putting it very mildly. Being a LOYAL PAYING CUSTOMER for almost 20 years, I expect to be able to get some service. I am not just someone's paycheck. Get your act together.