ME
Mohamed E
1 reviews | Active since Apr 2015
20 Apr 2015, 13:06
Over billed with no help
I was over billed this month on my contract invoice- A new item that I did not request. I tried calling the customer help number on my invoice (***) numerous times and waiting for long periods but no response. No option to even get called back. I am a busy person and I have wasted so much time on those calls but no result/ help.
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Replies (1)
MTN South Africa's replyOfficial
25 Apr 2015, 10:41Hello MohamedZ,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. It is not our intention to dissatisfy you.
Kindly note that you are not on a Top-up package but an open line; meaning that after your 200 minutes (Rand Value)monthly provisioning is depleted you are charged at an out of bundle rate. Your charges on your invoices are for PSD (Packet Switch Data) charges. These are internet usages only billed to the invoice once the data provisioned have been used up per billing cycle.
Regards,
Ebbedene
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. It is not our intention to dissatisfy you.
Kindly note that you are not on a Top-up package but an open line; meaning that after your 200 minutes (Rand Value)monthly provisioning is depleted you are charged at an out of bundle rate. Your charges on your invoices are for PSD (Packet Switch Data) charges. These are internet usages only billed to the invoice once the data provisioned have been used up per billing cycle.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply25 Apr 2015, 10:41
Official
Hello MohamedZ,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. It is not our intention to dissatisfy you.
Kindly note that you are not on a Top-up package but an open line; meaning that after your 200 minutes (Rand Value)monthly provisioning is depleted you are charged at an out of bundle rate. Your charges on your invoices are for PSD (Packet Switch Data) charges. These are internet usages only billed to the invoice once the data provisioned have been used up per billing cycle.
Regards,
Ebbedene
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. It is not our intention to dissatisfy you.
Kindly note that you are not on a Top-up package but an open line; meaning that after your 200 minutes (Rand Value)monthly provisioning is depleted you are charged at an out of bundle rate. Your charges on your invoices are for PSD (Packet Switch Data) charges. These are internet usages only billed to the invoice once the data provisioned have been used up per billing cycle.
Regards,
Ebbedene
REQ:***
Best regards,