rL
roelf L
1 reviews | Active since Jul 2015
16 Jul 2015, 16:03
Over billed #no one has a clue
i have a top up contract with a capped limit on it for years now by mtn so my debit orders are the same every month..<br> Yesterday they took the debit order off my account more than double what they should and no one at mtn can tell me why i phoned them twice today and all that i get from them is sorry sir we have send it to the billing center and it can take up to 5 working days to resolve (my account is up to date haven't skipped a payment since i joined mtn years ago) so please maybe by taking it to social media i would get a response otherwise you are going to lose a client
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MTN South Africa's replyOfficial
03 Aug 2015, 09:34Hello rpg007,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we were experiencing an issue with our billing department. Your account has been updated with the correct figures and according to our records the amount of R1533.00 was not successfully deducted from your account as stipulated in your complaint. You were refunded an amount of R766.51 in error. The correct amount of R1544.40 has been deducted on the 2015-07-27. For any further enquiries feel free to contact our call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we were experiencing an issue with our billing department. Your account has been updated with the correct figures and according to our records the amount of R1533.00 was not successfully deducted from your account as stipulated in your complaint. You were refunded an amount of R766.51 in error. The correct amount of R1544.40 has been deducted on the 2015-07-27. For any further enquiries feel free to contact our call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply03 Aug 2015, 09:34
Official
Hello rpg007,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we were experiencing an issue with our billing department. Your account has been updated with the correct figures and according to our records the amount of R1533.00 was not successfully deducted from your account as stipulated in your complaint. You were refunded an amount of R766.51 in error. The correct amount of R1544.40 has been deducted on the 2015-07-27. For any further enquiries feel free to contact our call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, we were experiencing an issue with our billing department. Your account has been updated with the correct figures and according to our records the amount of R1533.00 was not successfully deducted from your account as stipulated in your complaint. You were refunded an amount of R766.51 in error. The correct amount of R1544.40 has been deducted on the 2015-07-27. For any further enquiries feel free to contact our call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***