kN
kaveshnie N
1 reviews | Active since May 2015
30 Jun 2015, 09:38
over billed for the fourth month
I am very upset and disappointed at MTN services.i have given it a break and waited for my queries to be sorted out but this is the 4th month I am been billed R600 and R650 for a bill that should be R370.Mtn offers services and promises for having a good service when its actually reached a point<br> <br> where i would cancel my contract with mtn if i could.unfortunately im not allowed to.i need this to be sorted as soon as possible!!!
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MTN South Africa's replyOfficial
08 Jul 2015, 16:09Hello kaveshnie,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the query has been escalated to the Billing department to investigate all the invoices from February to July. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the query has been escalated to the Billing department to investigate all the invoices from February to July. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jul 2015, 16:09
Official
Hello kaveshnie,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the query has been escalated to the Billing department to investigate all the invoices from February to July. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the query has been escalated to the Billing department to investigate all the invoices from February to July. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***