1 reviews | Active since May 2015
OVER BILLED BEYOND CREDIT LIMIT
I am disgusted by MTN's service and after this call has been resolved I will never have a contract with them again. Firstly I cannot speak to anyone anymore because apparently their services have been disrupted and the call centre has closed down. Secondly I have a contract with a credit limit of 836 and all of a sudden I get a May invoice close to R3000. I try their so called self-help service and no help, there is no way even if I didn't have the credit limit, that I would make calls or use data worth 3000 rand when I pay additional data in any case to be on the safe side. I am disgusted by their service as I currently cannot reach anyone to sort this out. The debit order goes off on the 25 and I will have to reverse this at an EXTRA cost to me until it is sorted. Once this contract expires in August, be certain I will not renew it or do any kind of business with MTN again!! Absolutely disgusting!
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We see that your total account credit limit of R836.00 was exceeded by the additional data usage. We've requested our Billing Department to investigate the matter and credit the account accordingly.
The reference number for the request logged is REQ:***, please allow 14 working days for the matter to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We see that your total account credit limit of R836.00 was exceeded by the additional data usage. We've requested our Billing Department to investigate the matter and credit the account accordingly.
The reference number for the request logged is REQ:***, please allow 14 working days for the matter to be resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
