sM
siphokazi M
1 reviews | Active since Dec 2015
31 Jan 2016, 19:59
over billed
My debit order for MTN took R1079 today, double the contracted amount. I have two separate contracts, one for R79 and the other for R449 i don't know how adding R79 and R449 get to R1079 . I want mtn to refund me as soon as possible as the money they took is for transport to work. <br>
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MTN South Africa's replyOfficial
02 Feb 2016, 10:09Hello mncee,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your debit order for December has returned unpaid. The invoices for January has been added to the account. The system added the December invoices and January together. That brings the account to R1079.40 R Refund for R550.00 will be requested.
Allow +-5 working days.
Kind Regards,
Alice an der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your debit order for December has returned unpaid. The invoices for January has been added to the account. The system added the December invoices and January together. That brings the account to R1079.40 R Refund for R550.00 will be requested.
Allow +-5 working days.
Kind Regards,
Alice an der Merwe
***
Best regards,
MTN South Africa's reply02 Feb 2016, 10:09
Official
Hello mncee,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your debit order for December has returned unpaid. The invoices for January has been added to the account. The system added the December invoices and January together. That brings the account to R1079.40 R Refund for R550.00 will be requested.
Allow +-5 working days.
Kind Regards,
Alice an der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your debit order for December has returned unpaid. The invoices for January has been added to the account. The system added the December invoices and January together. That brings the account to R1079.40 R Refund for R550.00 will be requested.
Allow +-5 working days.
Kind Regards,
Alice an der Merwe
***
Best regards,