AB
Amanda B
1 reviews | Active since Oct 2015
03 Oct 2015, 18:15
Over billed
I am so disgusted with the level of service provide by MTN<br> '<br> I signed a top up contract but for the past two months I have been billed for an open line which I did not agree to.<br> <br> I have a signed contract stating top up.<br> <br> I phoned the call centre on two seperate occasions and confirmed it is top up but my billing is for open line which I also don't understand as I have been topping up on data and sms bundles so how do I pay double also?????<br> <br> Still had no feedback since logging the complaint as MTN doesn't phone back you as the customer need to follow up? Is this the customer service provided by MTN???? Very questionable
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MTN South Africa's replyOfficial
05 Oct 2015, 13:16Hello BothaA16,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has been set up 24-7-2015. The request has been sent to the billing department to pass the credit for the data charges for August and September month. This request has been logged on the 30-9-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has been set up 24-7-2015. The request has been sent to the billing department to pass the credit for the data charges for August and September month. This request has been logged on the 30-9-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply05 Oct 2015, 13:16
Official
Hello BothaA16,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has been set up 24-7-2015. The request has been sent to the billing department to pass the credit for the data charges for August and September month. This request has been logged on the 30-9-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has been set up 24-7-2015. The request has been sent to the billing department to pass the credit for the data charges for August and September month. This request has been logged on the 30-9-2015. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,