kG
kuben G
1 reviews | Active since Nov 2013
01 Sept 2015, 16:07
Over billed
On the 20-06-2015 I upgraded my contract to a Mtn choice 100mins contract which is R309. On the 25-08-2015 mtn debited me R1090. When making my upgrade I informed the salesman to cap my account but he never because he was in a rush, he was rushing to go smoke cause it was time for him to break fast. But I never know he didn't cap my account so every time my data or airtime got finished i loaded more. I went to mtn and made a querry but never get no reply yet.
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MTN South Africa's replyOfficial
02 Sept 2015, 12:10Hello westcoastcabz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to the management team of our gateway store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to the management team of our gateway store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 12:10
Official
Hello westcoastcabz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to the management team of our gateway store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to the management team of our gateway store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,