Over Billed
Still waiting for a resolution to why I got massively over billed. As mentioned to your call center agent. If this is not rectified before my debit order date and that amount gets debited I will reverse the payment and you can pursue legal matters after that as I will cancel my contract with immediate effect after that.
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MTN South Africa's replyOfficial
05 Feb 2018, 15:45Good day Pieter,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We have tried calling you with no luck, we left messages on your voice mail.
Please note that you will need to send us an affidavit of your dispute and requesting for a URL report. A report will then be sent to you with details you need to show that the Data was loaded and used. Also include a certified copy of your ID copy.
Please send these documents to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply05 Feb 2018, 15:45
Official
Good day Pieter,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We have tried calling you with no luck, we left messages on your voice mail.
Please note that you will need to send us an affidavit of your dispute and requesting for a URL report. A report will then be sent to you with details you need to show that the Data was loaded and used. Also include a certified copy of your ID copy.
Please send these documents to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
01 Jun 2018, 13:16Done this still nothing cancel my contract. MTN is useless. 6 months down the line and I have the same issue. ***** MTN.
's update01 Jun 2018, 13:16
Reviewer Update
Done this still nothing cancel my contract. MTN is useless. 6 months down the line and I have the same issue. ***** MTN.