1 reviews | Active since Apr 2015
Over billed 2 times in a row
Mtn has over billed me by R140 now for two consecutive months. I have tried their agents but the explanation I'm being given is worse than the over billing. Even though my usage limit is R0.00 and I cannot use my phone once I run out of airtime from my contract, I am still expected to be out of pocket by R140.00 a month. <br> <br> Apparently once you increase your usage limit from R0.00 you can never change it back to R0.00. You have to set it to at least R1.00. A fact that MTN conveniently forgets to inform customers about while they continue to bill you unfairly.<br> <br> I feel really cheated by MTN and feel they are taking advantage of us the customers. Can't wait to pay off my contract and switch networks!
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your invoices for the months June & July 2015 and we see that you were only billed additionally for wholesale data bundle purchases. This is data that you've purchased by dialling *141*2# and selecting the applicable option to make the purchase.
The month of August 2015 we see that you've been billed additionally for calls & packet switch data call charges which is additional internet usage. We've now logged a billing query for the additional charges to be credited as the usage limit was not triggered. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your invoices for the months June & July 2015 and we see that you were only billed additionally for wholesale data bundle purchases. This is data that you've purchased by dialling *141*2# and selecting the applicable option to make the purchase.
The month of August 2015 we see that you've been billed additionally for calls & packet switch data call charges which is additional internet usage. We've now logged a billing query for the additional charges to be credited as the usage limit was not triggered. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***