zL
zaheer L

1 reviews | Active since Dec 2015

04 Jan 2016, 11:45

Over biling not returning calls Promise not done

16/11/2015 fist call , 2nd call was told account to be sorted out 24/11/2015 , 2/12 15 i call again managers was to sort out Sanele Mvandaba noting happened will not reply to email given ,30 /12 2015 at Head Office Thato Mosenyi was told that will call us the next day no Calls from MTN ,I PHONED THE NUMBER SHE GAVE ME OVER 10 TIMES RINGS AND GOES TO VOICE MAIL , Jay Govender has not rep**** to 2 emails send to him I was told he is a manager in MTN no call or email ,MTN call center staff will not let us speak to a manager and *** they keep putting you to a call center when you ask to speak to a manager, <br> Names of people I spoke to, 1) Pavisa 2)Zandi 3) Martha 4) Zinkhita 5) Sanele , 6) Ntokozo,7 )<br> Thato Mosenyi , 9)email Jay Govender. I need this resolve in 24 hours or I will Go to the CPA MTN has no Morals in business on how to help it's clients by phone or in person at the head Office they more on holiday all year round you wait more than 2hrs at at head Office to hear lies about calling you back within 24hrs I have been waiting 4days ( 96hrs ) still no call or info on my account I have R764,31 airtime showing but MTN still Charge me out off bundle charges SORT OUT !<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Jan 2016, 18:47
Official
Hello zaheerlimbada,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have noted that as from 2016-01-05 you are now being charged from the airtime for extra usage since the usage limit for your number was set to 0. We have logged a billing query for investigation reference number: ***.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***