over an hour to terminate contract

Item: MTN South Africa
Rating: 2
Author: Graeme K

Mtn is pretty good a opening new post paid accounts. But when it comes to termination, useless. Terminations department must be contacted. This call centre is understaffed. Perhaps deliberately so. All I want to do is move from contract which has now expired to pre paid

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Replies (1)

MTN South Africa's replyOfficial

20 Feb 2015, 11:35

Hello graemekirkup,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points

According to our records, your line has been migrated to prepaid. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply20 Feb 2015, 11:35

Official