Over a Year of Ignored Disputes – MTN Has Damaged My Credit Profile

I am posting here out of complete frustration and exhaustion.

For over a year, I have been trying to resolve an account that was incorrectly activated and billed due to misinformation from MTN’s sales partner, Mondo. I have sent countless emails, escalations, and disputes to MTN through every official channel — email, Facebook, WhatsApp, call centre, in-store — and I am STILL being ignored.

I was misled during the sign-up process, charged incorrect pro-rata amounts, and told to return the router to resolve the matter. When I went to the MTN Randburg store, they refused to accept the router, even though I was instructed to return it there.

I have had area managers, team leads, and multiple agents contact me but STILL no resolution. MTN keeps bouncing me between departments while my credit profile is being damaged by an account I have disputed from month one.

What I have done:

Reached out on multiple MTN support platforms

Sent repeated emails (ignored for months at a time)

Logged disputes

Tried returning the router (store refused)

Spoke to area manager for Randburg

Spoke to team lead at Mondo

Provided evidence multiple times

Result after more than a year?

❌ No resolution ❌ No correction on my credit profile ❌ No accountability ❌ No follow-up ❌ No willingness to fix their own mistake

Meanwhile, I am left facing negative credit listings for an issue I did not cause and have been trying to resolve since day one.

This level of negligence is unacceptable from a company of MTN’s size. I need this fixed immediately, the account corrected, and the negative credit information removed.