1 reviews | Active since Mar 2015
OVER 48HRS LATER SIM SWAP NOT ACTIVATED YET
I went for an uograde on Saturday morning, 14/03/15, and had to do a sim swap as well. I was told it would take 2 - 24hrs in order for hte sim to be activated. Sunday morning, exactly 24hrs later, it was still not done and I then proceeded to call the Customer Call Centre om ***. I was told it was not done at the store and that they would now do it manually from their side and would take another 2 - 24hrs. Well, this morning, 16/03/15, it is still not done. I went to the MTN branch in Malmesbury where they proceeded to call the Customer Care Line again. They were then told a USD needs to be logged: Node to Node Failure as the activation at Bayside was not done correctly and it would take another 2 - 24hrs. I'm sorry to say this but MTN can close their doors...I never experienced a smooth upgrade and I am extremely upset as I cannot rely on my phone to work because the other sim still works but my data is gone. So what the hell am I supposed to do now.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your sim card is working fine now as it shows data usage on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your sim card is working fine now as it shows data usage on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
