1 reviews | Active since Jul 2012
Over 3 months, MTN... and you are still incapable of reversing a blacklisting?
<p>Over 3 months and still waiting for someone at MTN to reverse a blacklisting. I can't even say your service is terrible as there IS NO SERVICE FROM YOU.</p> <p>I get no where with your call centre, your stores, nor your online complaints department. Who do you suggest I contact now?</p> <p>Come on MTN, are you honestly this bad?</p>
Good day Marion,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that we have successfully un-blacklisted your device as requested and the reference is ***2.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Marion,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that we have successfully un-blacklisted your device as requested and the reference is ***2.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***