Over 28 hours for a simswap

Item: MTN South Africa
Rating: 2
Author: Pamela L

I'm wondering if you can answer me here, since you ignore complaints on Twitter or Facebook. It has been over 28 hours since I did a sim-swap to an LTE simcard when I upgraded yesterday and STILL NO SERVICE. I have a brand new phone that is USELESS. When I call your call centre, they first said 2 to 24 hours, now it's 48 HOURS!!! Why is a sim swap taking so long?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

12 Feb 2015, 10:39

Hello Shortypam,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.

Our records show that your line is active and connected on the network.
We hope we can restore the faith you had in us.

Regards,
Ebbedene
REQ:***

MTN South Africa's reply12 Feb 2015, 10:39

Official