1 reviews | Active since Aug 2014
OVER 2 MONTHS AND NO RESPONSE,STAY AWAY
MTN PLEASE CANCEL THIS CONTRACT ASAP! I HAVE WAITED FOR 2 MONTHS AFTER MY LAST COMPLAINT! I GOT A MESSAGE FROM MTN HELPDESK,REFERENCE NUMBER ***9, I WAS TOLD TO FILL OUT A TEMPLATE AND SEND IT THROUGH, WHICH I DID, MY FEEDBACK TIME WAS SUPPOSED TO BE 96 HOURS, NOT 2 MONTHS. IVE HAD THIS CONTRACT FOR A WHILE NOW AND DO NOT EVEN USE IT, THATS HOW USELESS IT IS, AND TO PROVE HOW USELESS MTN IS, LOOK AT THEIR 96HOURS. I WILL NOT HEAR A THING, I WANT NOTHING TO DO WITH MTN, CANCEL THE USELESS SIM ONLY, AND KEEP MY NUMBER ON PREPAID. I WILL PORT BACK TO CELL C WHERE THE SERVICE IS A BILLION TIMES BETTER. PEOPLE STAY AWAY FROM MTN, THEY DONT CARE ABOUT THEIR CLIENTS!! THE BIGGEST MISTAKE YOU CAN MAKE IS PORTING FROM ANOTHER NETWORK TO MTN. IF THIS CONTRACT IS NOT CANCELLED IM GOING TO POST THIS ON FB,TWITTER,INSTAGRAM AND I WILL MAKE THIS GO VIRAL SO EVERYONE KNOWS WHAT **** MTN PROMISSES.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the account that the cancellation department have assisted you with the early termination fee on the 19-9-2015 to pay the early termination fee to cancel and to convert the number to prepaid for you. The early termination fee has not been paid. The feedback has been sent to ***.
Please make the payment for R185.00 to cancel the contract for you, once paid please fax the payment to ***. ***. Please use your cell number as your reference when payment is done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the account that the cancellation department have assisted you with the early termination fee on the 19-9-2015 to pay the early termination fee to cancel and to convert the number to prepaid for you. The early termination fee has not been paid. The feedback has been sent to ***.
Please make the payment for R185.00 to cancel the contract for you, once paid please fax the payment to ***. ***. Please use your cell number as your reference when payment is done.
Kind Regards,
Alice van der Merwe
***