KM
Keshena M
1 reviews | Active since Jan 2013
10 Mar 2015, 09:52
OVER 2 MONTHS AND MY CONTRACT IS NOT SORTED
Took out a contract in December, the agent subscribed me for the wrong contract. I have a phone for the last 2 months that I cant even turn on and that I am paying for. The manager called me in Jan to assist and has not gotten back to me since. No one ever answers at the store. This is my 3rd complaint on hello peter and no feedback. I have even called other stores to help and posted on facebook. I live in a different province so I cant just go in to the store for help. THIS IS ABSOLUTELY UNACCEPTABLE!!!!! I NEED THIS MATTER SORTED OUT URGENTLY. I AM IN UTTER SHOCK AT THIS ****ING BAD SERVICE!!!
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Replies (1)
MTN South Africa's replyOfficial
12 Mar 2015, 15:00Hello Keshena.m,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply12 Mar 2015, 15:00
Official
Hello Keshena.m,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***