TJ
Tarryn J
1 reviews | Active since Mar 2009
25 Mar 2015, 14:01
over 2 hours calling time
I have been trying to contact mtn by text, email, and phone calls.. I have been unsuccessful for the past 2 days.. I have just waited for 90 min and my call was not even answered.. this is ridiculous... and I have a photo to prove it..
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 12:20Hello tarrynj,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
As per the notes on the system your query was resolved on the day.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
As per the notes on the system your query was resolved on the day.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 12:20
Official
Hello tarrynj,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
As per the notes on the system your query was resolved on the day.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
As per the notes on the system your query was resolved on the day.
Regards
Thabelo
REQ:***
Best regards,