OVER 1 WEEK TO PROCESS SIM SWAP!!!

I lost my phone on 29 June. I immediately reported it to MTN Morningside and also requested account suspension and a sim swap. The lady assisting me was very rude and told me of an error on the system and the Sim Swap process could not be completed immediately. I understood and asked if its possible to get the new sim card either way and they process the Sim Swap when the system error was resolved to which she agreed and said the process will be completed within 24 - 48 hours. I asked for a contact / reference number to which she rudely responded that I dont need one as the process will be completed. <br> <br> By Thursday 2 July the new sim card was still not working and I returned to MTN Morningside at about 13 00. This time I escalated the issue to the manager Phinda. He explained to me that my old sim was still active, and basically nothing had been done. Apparently there was an error on the system, and he escalated it. It was to be resolved by the following day, and he gave me a new line to use with a credit balance of R180. He was a lot more friendly than the 1st person I met but sadly still did not resolve my issue. 1 week later im still offline, afecting my business & banking!