1 reviews | Active since Jun 2014
Ovecharged on DATA
I am an MTN prepaid customer and realised that i pay too much for data. Yesterday i loaded 1GB of data and this morning it had depleted. Called the call ceter more than 3 times to be told their sytems are down, finally someone was ready to assist me only to tell me that the data did come off my account and she could only tell me how much data was used from what time to what time. I cannot be buying so much data only to have it depleted in such little time. I am certainly porting my to a network that wont ripp me off so much. So much for the boza network ?
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The 1GB was loaded on the 14th of February.
Kindly be advised that when you load data, the back end Internet applications on the device need to be closed before loading. Settings, go to data back round applications.
For further assistance please contact the 173 department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The 1GB was loaded on the 14th of February.
Kindly be advised that when you load data, the back end Internet applications on the device need to be closed before loading. Settings, go to data back round applications.
For further assistance please contact the 173 department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,