JW
John W

1 reviews | Active since Jul 2011

21 May 2021, 13:38

Outstanding service from Viwe Cokoto at MTN!

Viwe Cokoto at MTN is the absolute best! We have been Telkom Mobile customers for about 10 years now, and after struggling with Telkom to upgrade my contract, I decided to do some research and choose my cellular provider based on the provider's performance. MTN won almost all categories that I searched in terms of being the best cellular provider. In making the change, I had to clarify a number of things, and although it was super easy to speak to people, it was difficult to explain my queries accurately, and to have them all answered in the same space. One afternoon, I got hold of Viwe. I explained that I had received mixed messages from one of the MTN champions on one of their offerings, and he suggested that I get hold of him via email...which I subsequently did. Viwe took the time to understand my needs, and then literally sorted them out all in one go. He managed my wife and my expectations, and clearly outlined when certain things would happen (to the hour, pretty much). When I encountered hiccups, I got hold of Viwe, and he resolved them immediately. I am super happy to be an MTN customer now, because I can enjoy world class service, as provided by Viwe Cokoto! Thanks a ton, Viwe! You've really brightened our day (actually - probably more like the next three years!).

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