LD
Laura D

1 reviews | Active since Mar 2009

26 Jan 2016, 14:19

Outstanding repair since 28 October 2015

Job Card Number: *** (submitted 28/10/2015)<br> Complaint reference number: *** (logged on 09/12/2015)<br> <br> <br> TERRIBLE SERVICE FROM MTN!<br> I took my iphone 6 into the MTN Rosebank store (by the Fournos in the Mews) on the 28th October 2015 and submitted it for repairs at 9am (2 days before the expiry of the iphone warranty), which I was told was fine by the consultant. two weeks later and I''m still waiting for feedback. I received multiple SMS's from the Repairs Centre quoting me over R6300 for the repair! when I enquired about the repair, I was told that the phone was received out of warranty, and only received on the 4th November 2016. This is not my fault that the store took so long to submit to the repair centre. I have been waiting since the 28th October for my repaired phone!! after \escalating"";16/01/27 16:24;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;941711;746152;28;2;0;0;0;0;2;NULL;NULL;NULL;16/01/26 13:38;16/01/26 11:49;DISGUSTING SERVICE FROM COLLEGE SA;7,60E+12;;***;I started studying through College SA last year but unfortunately i had financial problems and lost my job.<br> I CAN NO LONGER AFFORD TUITION FEES AS I AM UNEMPLOYED!!!!<br> I Paid an initial fee for the first part of study material and then subsequently lost my job and could no longer afford the course fees. I have received any further study material since then and WILL NOT BE PAYING ANY FURTHER TUITION FEES....I have contacted the call centre - what a joke! They don't even answer the phone in accounts department - it just rings and rings and rings. <br> DOES COLLEGE SA STILL EXIST AS I AM UNABLE TO CONTACT ANYBODY!!!????<br> I WANT MY CANCELLATION FORM...?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;944061;227;14;2;0;0;0;0;2;NULL;NULL;NULL;16/01/26 12:44;16/01/26 11:50;Personal Loan Agreed Instalment;7,01E+12;;***;I am most upset and annoyed with regards to my Woolworths personal loan which I app**** for early in November 2015. The consultant with whom I activated my loan gave me an instalment payable over 60 months which I agreed to as it was affordable for my budget and I especially agreed on the long term to keep instalments at a minimum. On 28 December 2015 I received an sms notifying me of the amount of the first instalment to be debited on 31 December 2015 and it was R300 higher than what I was told by the lady consultant. I called *** and spoke to a male consultant who informed me that interest had been added after the cut off date but ensured me that my instalment for 1 February 2016 would go down to the agreed amount. Yesterday I called to check that its back to normal, only to be told that it is now even a higher amount which now equals to a whole R600 more than the original agreement. Despite having spoken to 2 consultants in the last 24 hours, no manager has bothered to come back to me with any feedback or explanation. I have also asked for both telephone recordings to be pulled and listened to which will clearly indicate the instalment given to me. Totally unacceptable.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;239435;1064;29;2;0;1;0;0;2;NULL;NULL;NULL;16/01/26 13:41;16/01/26 11:52;Lipton Ice Tea - Summer Flavours taste terrible;;Lipton;;Lipton Ice Tea - Summer Flavours taste terrible<br> <br> Two of the new \Summer Flavours\"" aggressively advertised on TV many times a day"

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jan 2016, 16:24
Official
Hello art*****,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***