Outstanding non-achievement

To the managers at MTN South Africa

Firstly, well done on consistently being referred to as a service provider, without actually providing an adequate service to your clientele. That definitely takes s****, and it seems you have mastered it.

I am one of those customers who signed up on the Mtn 50 gig promotion two years ago. When you ran Black Friday deals last year, none of them were agreeable to our needs, so we waited to see if there was something else that would suit. My contract ended on the 19th of January 2019, and upon calling your retention department to port my number to prepaid, we were asked why we were choosing to cancel. Our response was that no contracts offered suited us. They again offered the same options, we declined and asked if a contract could be offered with more minutes and no sms's. We were told it can't be done. So number was ported successfully.

On Saturday we received an sms offering exactly the contract we asked for. We went to the mtn store on Sunday, to be told we cannot upgrade to it since we are now prepaid, but to check with the retention department on Monday. Today, the retention department says that offer is not on their system and is something that was done via the marketing department and they know nothing about it, neither can they assist as it's no longer on the system.

Wow! Can you say incompetence level expert achieved? Impressive that you can reach this level and still have customers.

At this stage, you now have extremely disgruntled customers, who are looking to any "service provider" who can actually provide a service. Should you think that there's anyone in your organization who fits that bill, feel free to contact me.