Outstanding issue resolved

I previously wrote two reviews due to a *****ulent upgrade, and I think it's best to write again for update.

Tip: If you want things to be done, visit the Roodepoort office, calls and emails will not get you anywhere. I realised on the 17th of April that the original case that I had logged was closed, no ***** detected, as my 🆔 was used to collect! This resulted in me visiting them in person. How does it happen that I live in Gauteng, and phones were delivered in KZN, I'm Pedi, I never resided in KZN, do this means even the change of address to Umhlanga was done by someone internally! The *****ulent case was dealt with immediately, while I was there in their offices. To think the case was lodged with them on the 13th of March, with me being there, the case was attended to right there and then!

The challenge is, my account was debited, and they had blocked that amount, so my bank couldn't even reverse the debited amount. I had to submit a statement, for a refund to be paid into my account. Still, nothing was happening, and I would be told that the investigation case is not yet closed. The *****ulent contract was a double deal package, so they were struggling to remove another deal from my name.

I was contacted by Kagiso Monyatsi from complaints department, and she promised that she will attend to the matter. I didn't even believe her.m, since she contacted me on a holiday. She encouraged me to cancel the contract and change to prepaid, which I did, as I wanted my refund.

Fast forward, she escalated for the amount to be refunded back to me, send today I can gladly confirm that I have received my refund. She really put herself in my shoes, and I appreciate that a lot.

MTN: the ***** that is happening internally will make you to lose customers. And to think that I had to do up and downs to get things sorted, whereas someone changed things inside, relaxing, is still making my heart sore. I don't think I will trust you with my bank account again!

Thank you, Phuti Rasimphi