1 reviews | Active since Sept 2018
Outstanding Customer Service
Had the worst service from MTN Pinnacle Insurance on the 13th September when I submitted a claim for my damaged handset. The consultant was downright rude, impatient and lacked all customer service s****s. Fast forward to the 19th September, I received a call from Gugu to update me on the status of my claim. This lady was professional, friendly, proactive and went the extra mile to ensure that the claim process was successfully concluded. Gugu understands what it means to be customer-centric and is truly an ambassador for her company...well done Gugu and keep the MTN flag flying!!!!
Good day Brendon,
Thank you so very much for your post, complimenting Gugu's service and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Brendon,
Thank you so very much for your post, complimenting Gugu's service and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,