Outstanding Customer Service

I have never ever received an up to standard or exceeding service from MTN in all the years that I have been with them. I have just had my 2 contract cancelled after paying the settlements, prior to having it cancelled and receiving an outstanding customer services from Maud Temba(Retentions) and Tsholofelo(808 number). I have been trying for 8 days for someone to assist with my request. At the 808 number the first gentleman I spoke to made me feel like I should have apologise for calling in and asking for assistance, no regards for customer service at all.<br> <br> <br> There was subsequently another lady 4 days later who told me I must just wait for someone to call me. Thank you to Tsholofelo(808 number) only after calling in again on the 8th day did she actually acknowledge and take note of the duration I have spent waiting for a call from retentions, did she get her supervisor to send an email requesting for someone to get a hold of me urgently. Very long story short, I finally received a call from Maud Temba who held my hand from beginning to end. Thank you its much appreciated Maud