outstanding balance on my account

below is a response from MTN on a complain I logged yesterday , they say the R721 is a reconnect ion fee, I asked them while it was still 520 what the amount was for they did not answer now their recconnection fee is increasing and I'm now getting calls from debt collectors for this amount....

I'm tired MTN please remove my details from your database and write off that re-connection fee as I no longer have any interest in doing any business with you. and tell your debt collectors to stop calling me . and remove my name on credit bureau ,I Demand proof that you have removed my name on credit bureau.

Official business reply

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly be advised that the ********** upgrade have been reversed and amended.Kindly note that the is an amount of R 721.36 that needs to be paid for the account to be reconnected.

We would like to assure you that we are actively working to improve our service levels.

regards

Mike Ramaboka

Complaints Management Team