1 reviews | Active since Jun 2013
outstanding balance on my account
im very disaatisfied with mtn and this has now gone on for long.someone bought an Iphone at witbank with my mtn contract, i contacted them to tell them i'm not the person who did this upgrade they invistigated and gave feedback in june to say that they have cancelled the contract but there is an outstanding amount of R510 .00, i asked them via email what is the amount for i never got feedback, i tried calling 808 but you hold as if you do not have anything else to do with your time, i then sent another email to request feedback still nothing.now they are sending statements with the amount now increased to R730, and due to the fact that no payments are made on this account my name is listed on credit bureau as a bad payer........MTn sort this mess out as now i'm considering going the legal route.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that the ********** upgrade have been reversed and amended.Kindly note that the is an amount of R 721.36 that needs to be paid for the account to be reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that the ********** upgrade have been reversed and amended.Kindly note that the is an amount of R 721.36 that needs to be paid for the account to be reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team