1 reviews | Active since Mar 2015
Outstanding balance
As per the reference provided from the last complaint REF*** saying that I have to pay the outstanding R907.99. I am not willing to pay the amount that I do not know what it is for as I have initially logged a complaint that I have never defaulted on my account as I have always paid the due amount, which is always a fixed installment of about R850 for both my cell number and my data line and I have never went above my monthly 2gig limit.<br> <br> I suggest that investigations be done on all my internet transfer payments as I have been putting my cellphone line number on the reference and most probably have never credited my data line because i just make one payment on account number A***<br> <br> <br> I feel that by just blocking my line without actually proving what caused the arrears and with no warning is really not the right process to block ones line.<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system do reflect that you have utilized the 2GB after received this free with the package. However the investigation has been done and the account has been charged more than R0.99 for out of bundle rates, the credit is for April, August and September 2015.
Payments has been received. The system reflect that you paid the account short for the January month . The invoices for February month is not paid as yet. The system bill the account in arrears. The payment received for R855.00 in February month was for the January invoices. Please make the payment to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system do reflect that you have utilized the 2GB after received this free with the package. However the investigation has been done and the account has been charged more than R0.99 for out of bundle rates, the credit is for April, August and September 2015.
Payments has been received. The system reflect that you paid the account short for the January month . The invoices for February month is not paid as yet. The system bill the account in arrears. The payment received for R855.00 in February month was for the January invoices. Please make the payment to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***
Best regards,