Outsourced and Internal Disservice

<p>Last week I posted about a phone that had not been delivered after several weeks and the way that the outsourced callcentre was doing MTN's reputation no favours, as they did not take it upon themselves to do anything (read that report here - https://www.hellopeter.com/mtn/reviews/outsourced-customer-disservice- ********** ) . I had a response and was told that I would be contacted. Still nothing, just absolute silence and no response, no delivery. The lack of accountability is unbelievable. I believe I have the right to cancel this agreement due to non-delivery. I guess it's time.</p>