DM
Divan M
1 reviews | Active since Sept 2013
26 Jan 2016, 14:05
Outragous MTN Bill
My wife's phone bill has been the same for the past 3 years, never exceeding a certain amount unless I specifically done something with the phone. All of a sudden I get a bill for close to R3000, I logged a query in December 2014 and am yet to hear from MTN, I refuse to pay this bill as I know for a fact it was neither my wife nor I.<br> Rather sick of MTN, contract will not be renewed..
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MTN South Africa's replyOfficial
27 Jan 2016, 14:00Hello djmohr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason for the invoice dated 2015/10/20 and 2015/11/20 to be high, it is due to content charges and internet connections ref # is REQ: *** . A request has been sent to our billing department to send you a full URL report for both invoices.
A cancellation request has been submitted on your behalf to the relevant Content Providers Ref # is ***5 AirG Phone # : *** email address *** and
#*** OPERA TELECOMMS Phone # *** email address : ***
You may contact the content provider Opera Telecomm and AirG to assist you further any credits due to you.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason for the invoice dated 2015/10/20 and 2015/11/20 to be high, it is due to content charges and internet connections ref # is REQ: *** . A request has been sent to our billing department to send you a full URL report for both invoices.
A cancellation request has been submitted on your behalf to the relevant Content Providers Ref # is ***5 AirG Phone # : *** email address *** and
#*** OPERA TELECOMMS Phone # *** email address : ***
You may contact the content provider Opera Telecomm and AirG to assist you further any credits due to you.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 14:00
Official
Hello djmohr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason for the invoice dated 2015/10/20 and 2015/11/20 to be high, it is due to content charges and internet connections ref # is REQ: *** . A request has been sent to our billing department to send you a full URL report for both invoices.
A cancellation request has been submitted on your behalf to the relevant Content Providers Ref # is ***5 AirG Phone # : *** email address *** and
#*** OPERA TELECOMMS Phone # *** email address : ***
You may contact the content provider Opera Telecomm and AirG to assist you further any credits due to you.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the reason for the invoice dated 2015/10/20 and 2015/11/20 to be high, it is due to content charges and internet connections ref # is REQ: *** . A request has been sent to our billing department to send you a full URL report for both invoices.
A cancellation request has been submitted on your behalf to the relevant Content Providers Ref # is ***5 AirG Phone # : *** email address *** and
#*** OPERA TELECOMMS Phone # *** email address : ***
You may contact the content provider Opera Telecomm and AirG to assist you further any credits due to you.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,