Outrages data costs..... query still unresolved

MTN, I lodge a query at our local MTN office two weeks ago. No feedback from them. I have been there twice to follow up. I sent MTN an email at the provided email address. Countless emails have been sent. Standard responses received. Still no closer to resolving my query. 99c/MB of data I log a complaint on Hello peter. You rep**** with a standard response. 60c/MB of data. Conflicting feedback from the same supplier. I rep**** twice to your response, and no response from MTN. Three weeks later.... still no finalization or clarity on my account. Today I get a SMS advising that my complaint has been resolved. Where is the feedback advising how you have resolved my complaint????? My bill is still the same. I am trying to get my complaint resolved but no one is willing to assist. I am asking again (this must now be my 8th request), please assist me. Can somebody from MTN please phone me and help me solve my complaint?