WN
Wendy N

1 reviews | Active since Sept 2011

18 Aug 2015, 09:03

OUTRAGES ACCOUNT

I called MTN on Friday 7 August regarding a R1300 bill on a contract which has a cap on it. The consultant verified that the cap is active. I was told I would have communication with in 7 working days.<br> <br> Yesterday I tried to call the numbers available on the system and was on hold both times for over 6 minutes.<br> Today I called and each time was just cut off.<br> <br> This is ridiculous, I put a cap on my contract so that this exact thing doesn't happen.<br> <br> CAN SOMEBODY FROM ACCCOUNTS CONTACT ME PLEASE ! ! ! ! ! !

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Sept 2015, 15:35
Official
Hello Wendy Neervoort,

Thank you for your post.

Apologies for the delayed response to your post.
Billing has made us aware that your matter is still under investigation as per ref number REQ:***.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Thabang