Outrageous Service

This will be the Third time in 5 weeks i have complained on Hello Peter. I Keep getting replies to my complaint on Hello Peter and then NOTHING! Not a phone call nothing to say that something is being done. <br> <br> I Have been an MTN Customer for 3 years now with my second upgrade which i have insured like the last phone i had insured with MTN Insure. I have an IPhone6 that has been damaged and cannot be used. going in to 6 weeks now i NEED it fixed. I have yet to receive a call that you have received and will maybe someday sort my phone out. <br> <br> Claim Reference No: *** <br> <br> I am on the verge of cancelling the insurance fixing the phone or Replacing it myself but believe me when it comes time for an upgrade it will not be with MTN!!!!! this is terrible terrible service! the worst is that even the Sales Agents in store have warned me about the service or lack thereof that i would receive from MTN insure. Like everyone Knows MTN Insure Sucks but Nothing is being done. funny how when i was taking out insurance initially how quickly i got responses to my calls and Mails. Easy to trake Money but not easy when you have to give the service i Pay for! <br> <br> PLEASE SORT THIS OUT!!!!!<br> <br>