SV
Sonia V
1 reviews | Active since Jan 2016
19 Jan 2016, 14:04
Outrageous Service
So I cancelled my mtn contract after 6 years because of bad all round service. I requested cancellation in october and nothing has been done yet. Instead the contract continues and they keep charging and suspending my line. This is unacceptable! The call centre agents are *********** and the retentions dept don't cancel the contract! Very unhappy customer, can't wait for this to be over so I can move to another company.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 16:09Hello S.valand,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 16:09
Official
Hello S.valand,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,