ND
Nizreen D
1 reviews | Active since Aug 2012
28 Dec 2015, 11:26
OUTRAGEOUS BILLING BY MTN
I usually buy - 300mb data for a month and -R60 airtime which lasts me an entire month but the past few months have been crazy! I have been buying data almost every week! Yesterday I had 40mb left and my phone froze, I restarted my phone and all of a sudden, there was 0mb left!!! I bought airtime this morning and it came with an expiry date??? NEVER have I had airtime that expires! I am supposed to be on call per second billing and currently have a balance of R11.15 airtime yet it will not allow me to call out and says \you have insufficient airtime to make this call
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MTN South Africa's replyOfficial
30 Dec 2015, 13:52Hello ****Chic,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that on the 2015-12-27, you purchased a 20MB 1Day bundle for R3.00 which was used up on internet connections. Please note that all airtime value below R 30.00 have an expiry period, we advise that you check the sms that you receive after recharging for the expiry date.
Please be advised that at times you may receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call. Your number shows that you do not have the Wow Bonus service active on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that on the 2015-12-27, you purchased a 20MB 1Day bundle for R3.00 which was used up on internet connections. Please note that all airtime value below R 30.00 have an expiry period, we advise that you check the sms that you receive after recharging for the expiry date.
Please be advised that at times you may receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call. Your number shows that you do not have the Wow Bonus service active on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Dec 2015, 13:52
Official
Hello ****Chic,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that on the 2015-12-27, you purchased a 20MB 1Day bundle for R3.00 which was used up on internet connections. Please note that all airtime value below R 30.00 have an expiry period, we advise that you check the sms that you receive after recharging for the expiry date.
Please be advised that at times you may receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call. Your number shows that you do not have the Wow Bonus service active on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that the system shows that on the 2015-12-27, you purchased a 20MB 1Day bundle for R3.00 which was used up on internet connections. Please note that all airtime value below R 30.00 have an expiry period, we advise that you check the sms that you receive after recharging for the expiry date.
Please be advised that at times you may receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call. Your number shows that you do not have the Wow Bonus service active on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,