Outrageous billing

Dear Vincent,

At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

Kindly note we referred the matter to our billing team who will supply you with a URL report which will give you an indication as to what type applications uses the most data. Your invoice E*** shows us that a total of 9.47 GB was utilized.

Herewith is your reference number ***.

Here is also a few tips on how you can save on data usage using your iPhone.

Allow Only Selected Apps to Use Your Cellular Data

Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.

Step #1. Tap on Settings → Cellular (Mobile in some cases).

Step #2. Toggle off the switch next to the app which you no longer want to use data.

Disable Location Services

One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.

Step #1. Launch Settings app → Privacy.

Step #2. Tap on Location Services.

Step #3. Toggle off the switch next to Location Services.

Turn Off Background App Refresh

Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.

Step #1. Open Settings app → General.

Step #2. Tap on Background App Refresh.

Step #3. Toggle off the switch.

Disable Auto-Downloads and Updates Using Cellular Data

Disabling auto-downloads and updates can be good for the health of your cellular data as well.

Step #1. Open Settings app → iTunes & App Store.

Step #2. Turn off the switch next to Use Cellular Data.

Turn off Cellular Data for iCloud

When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.

Step #1. Launch Settings app → iCloud.

Step #2. Tap on iCloud Drive.

Step #3. Scroll down and turn off the switch next to Use Cellular Data.

Disable Wi-Fi Assist

Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.

Step #1. Open Settings app → Cellular.

Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.

Prevent Mail App from Loading Remote Images

Prevent Mail app from loading stuff in the background.

Step #1. Open Settings app → “Mail.”

Step #2. Under Messages, toggle the switch next to “Load Remote Images.”

Stop Using Cellular Data for Apple Music

Make sure not to use cellular data for updating your library as well as loading the artwork.

Step #1. Open Settings app → Music.

Step #2. Tap on Cellular Data.

Step #3. Turn off the switch.

Send Low-Quality Images

If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.

Use Apps Smartly

Now, it's time to use apps smartly and prevent them from consuming your data.

Check Out What's App Calling

Step #1. Open WhatsApp → Settings tab → Data Usage.

Step #2. Toggle on the switch next to Low Data Usage.

Reign in Facebook

Step #1. Open Facebook → More → Settings → Account Settings.

Step #2. Tap on Videos and Photos → Video Settings → Auto-play.

Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”

Get the Perfect Control of Instagram

Step #1. Open Instagram → Tap on Profile Icon → Gear icon.

Step #2. Tap on Mobile Data Use.

Step #3. Toggle on the switch next to Use Less Data.

Check Out Twitter

Step #1. Open Twitter → Profile view → Gear icon.

Step #2. Tap on Settings.

Step #3. Tap on Data.

Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”

I trust the above information will be useful to you.

Thank you.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team