MM
Maletsatsi M
1 reviews | Active since Aug 2012
10 Jul 2015, 15:03
Outrageous Billing
Lately MTN have stopped sending me my billing since the new contract, which is now lesser than what I used to pay. However for the month of June I was billed 3 times the monthly amount. So after getting the notification from my bank, the proper way was to just check in with them to see what could have caused such outrageous billing, however its been 10 days later and haven't been able to get through to them. You wait on the line forever unnecessarily. I would like to just get feedback on this billing.
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MTN South Africa's replyOfficial
27 Jul 2015, 12:17Hello Bloss,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 12:17
Official
Hello Bloss,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,