1 reviews | Active since Sept 2015
I've been a client with Mtn for about thirteen (13) years. <br> I must be honest and say that I have always found them to be customer service orientated until this year. <br> <br> In 2013 I took out an additional service being a Mtn data contract of 2GB for R99.00pm over 24months. <br> This data never reached its limit in more that 24 months, suddenly in July 2015 I get a bill of R1882.00.<br> <br> Upon enquiring through the 808 number I was told that I exceeded my R1300 limit. <br> I was aware of that limit as I clearly remember the gentlemen who signed me up in 2013 explained it to me. What I fail to understand is how that limit was reached so suddenly without me being notified. <br> <br> I have not varied in the way I have been using the data since 2013. <br> <br> Now my cell phone number *** which I have been using for over ten years, which according to me has nothing to do with the data line. HAS BEEN SUSPENDED REALLY.!!!<br> <br> I need this number reinstated. I am a professional South African citizen not some ******** who just disappear of the radar. <br> <br> Separate the contracts, deal with the data issue. Please do not let it affect my voice contract. <br> <br> Thank you. <br> Miriam <br> <br> <br> <br> <br>
Best regards,
Best regards,
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