Outrageous and inefficient customer service!!!

<p>I am furious and i've been inconvenienced by you MTN!!! Last year on 03/02/2016 Zainodien Dreyer told me he was migrating me to a data month to month contact which can be cancelled anytime. I recently found out that he **** and gave me a fixed contract for 24 months, I found this out after applying for a new contract and my sim was to be activated. I tried to send him an email on the 14/01/2017 to find out what was happening and he never responded. I also tried to cancel the contract myself but no one is helping . I called the call centre and spoke to Palesa kubeka from the retensions department who was willing to assist however in her assisting she approved an incorrect number for an early upgrade (ref# ********** 12). I tried the to call the call centre again and when i was supposed to be transfered to the retentions department the call was hung up 13 times until i managed to speak to Simon Mabaso who told me that only the store can assist. I tried to explain to him that i am from the store in (Rosebank Mall) and they told me to call the call centre retentions department but he still insisted the retentions department cannot assist, at last he decided to put me through but again the call got cut off. I have an approved contract application that I just want my number to be used on because Zainodien signed me up for a fixed comtract that i did not agree to. Can someone please assist me!!! Any correspondence should be done via email because i currently do not have a phone because of your inefficiency. The person assisting must also please leave their contact details so that i can call them back. I spent 5hours 25 mins at Rosebank Store waiting for this issue to be resolved and still i am waiting!!!!!!!!! </p>